Tuhikmah, Bella (2026) PENGARUH KEPUASAN KERJA, LINGKUNGAN KERJA DAN MOTIVASI KERJA TERHADAP KUALITAS PELAYANAN DI PADEL METRO SPORT CENTER SEMARANG Tahun 2026. Sarjana (S1) thesis, Universitas BPD.
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Abstract
This study aims to analyze the effect of job satisfaction, work environment, and work motivation on service quality at Padel Metro Sport Center Semarang. A
quantitative approach was employed using a survey method through questionnaires. The research population consisted of all 60 employees, so a saturated sampling
technique (total sampling) was applied. Data analysis was conducted using multiple
linear regression with the assistance of IBM SPSS Statistics version 31. The results
indicate that job satisfaction has a positive and significant effect on service quality, whereas work environment and work motivation do not have a significant effect
partially. Simultaneously, all three variables have a significant effect on service
quality. Keywords: Job Satisfaction, Work Environment, Work Motivation, Service Quality
| Item Type: | Thesis (Sarjana (S1)) |
|---|---|
| Additional Information: | Penelitian ini bertujuan untuk menganalisis pengaruh kepuasan kerja, lingkungan kerja, dan motivasi kerja terhadap kualitas pelayanan di Padel Metro Sport Center Semarang. Pendekatan yang digunakan adalah kuantitatif dengan metode survei melalui kuesioner. Populasi penelitian adalah seluruh karyawan yang berjumlah 60 orang, sehingga teknik sampling yang digunakan adalah sampling jenuh (total sampling). Analisis data menggunakan regresi linear berganda dengan bantuan IBM SPSS Statistics versi 31. Hasil penelitian menunjukkan bahwa kepuasan kerja berpengaruh positif dan signifikan terhadap kualitas pelayanan, sedangkan lingkungan kerja dan motivasi kerja tidak berpengaruh signifikan secara parsial. Secara simultan, ketiga variabel tersebut berpengaruh signifikan terhadap kualitas pelayanan. Kata Kunci: Kepuasan Kerja, Lingkungan Kerja, Motivasi Kerja, Kualitas Pelayanan, Padel |
| Uncontrolled Keywords: | Kepuasan Kerja, Lingkungan Kerja, Motivasi Kerja, Kualitas Pelayanan |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Law, Arts and Social Sciences > School of Management |
| Depositing User: | Wisudawan S1 |
| Date Deposited: | 31 Aug 2026 08:13 |
| Last Modified: | 31 Aug 2026 08:13 |
| URI: | https://eprints.ubpd.ac.id/id/eprint/151 |
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