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Abdullah, Fadhli Robbani (2026) Pengaruh Komitmen Organisasional Terhadap Organizational Citizenship Behavior (OCB) Dan Dampaknya Terhadap Kinerja Pegawai PT Pegadaian Cabang Poncol Semarang. Magister (S2) thesis, Universitas BPD.

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Abstract

This study aims to analyze the influence of Organizational Commitment dimensions on Organizational Citizenship Behavior (OCB) and Employee Performance, as well as to analyze the role of OCB in mediating the relationship between organizational commitment and employee performance at PT Pegadaian Poncol Semarang Branch. This study uses a quantitative approach with an explanatory research type. Research data were obtained by distributing questionnaires to all employees of PT Pegadaian Poncol Semarang Branch with a total of 45 respondents using a saturated sampling technique. Data analysis was carried out using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with the help of SmartPLS. Hypothesis testing was carried out through the bootstrapping procedure, while mediation testing used the Variance Accounted For (VAF) method. The results of the study indicate that Organizational Commitment has a positive and significant effect on OCB and Employee Performance. OCB also has a positive and significant effect on Employee Performance. Specifically, Affective Commitment is an important factor in driving employee behavior and performance, where emotional attachment, pride, and a sense of belonging to the organization encourage employees to contribute more through OCB behavior which ultimately supports improved employee performance. This finding indicates that strengthening Affective Commitment needs to be a management concern in encouraging positive work behavior and improving employee performance.

Item Type: Thesis (Magister (S2))
Additional Information: Penelitian ini bertujuan untuk menganalisis pengaruh dimensi Komitmen Organisasional terhadap Organizational Citizenship Behavior (OCB) dan Kinerja Pegawai, serta menganalisis peran OCB dalam memediasi hubungan antara komitmen organisasional dan kinerja pegawai pada PT Pegadaian Cabang Poncol Semarang. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis explanatory research. Data penelitian diperoleh melalui penyebaran kuesioner kepada seluruh pegawai PT Pegadaian Cabang Poncol Semarang dengan jumlah 45 responden menggunakan teknik sampling jenuh. Analisis data dilakukan menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS. Pengujian hipotesis dilakukan melalui prosedur bootstrapping, sedangkan pengujian mediasi menggunakan metode Variance Accounted For (VAF). Hasil penelitian menunjukkan bahwa Komitmen Organisasional berpengaruh positif dan signifikan terhadap OCB dan Kinerja Pegawai. OCB juga berpengaruh positif dan signifikan terhadap Kinerja Pegawai. Secara khusus, Komitmen Afektif menjadi faktor penting dalam mendorong perilaku dan Kinerja Pegawai, di mana keterikatan emosional, rasa bangga, dan rasa memiliki terhadap organisasi mendorong pegawai untuk memberikan kontribusi lebih melalui perilaku OCB yang pada akhirnya mendukung peningkatan Kinerja Pegawai. Temuan ini menunjukkan bahwa penguatan Komitmen Afektif perlu menjadi perhatian manajemen dalam mendorong perilaku kerja positif dan meningkatkan Kinerja Pegawai.
Uncontrolled Keywords: KOMITMEN ORGANISASIONAL; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; KINERJA PEGAWAI
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HM Sociology
Divisions: Faculty of Law, Arts and Social Sciences > School of Management
Depositing User: Wisudawan S2
Date Deposited: 25 Aug 2026 22:49
Last Modified: 25 Aug 2026 22:49
URI: https://eprints.ubpd.ac.id/id/eprint/77

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