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The aim of this study is to analyze the influence of digital banking applications quality on Electronic Word of Mouth (E-WOM) through customer trust and customer satisfaction, which served as mediating variables for Bank Mandiri Taspen KCP Soreang customers. The development of digital banking services has replaced customer behavior when interacting and transacting with banks using electronic media. It makes the dissemination of digital reviews and opinions play a crucial role in building a banking reputation. This study used a quantitative approach with an explanatory research type. Furthermore, data was collected by distributing questionnaires to customers who had actively used the "Movin" by Mantap Mobile application for at least the past year. Data analysis was then conducted by using Squares-Structural Equation Modeling (PLS-SEM) using SmartPLS software. This research is based on Expectation Disconfirmation Theory (EDT), which explains that customer satisfaction is created by the congruence between expectations before and after using a digital banking application. The results of this study are expected to demonstrate that digital banking applications quality have a significant and positive influence on customer trust, customer satisfaction, and e-WOM. Furthermore, customer trust and customer satisfaction are considered to help mediate the influence of digital banking applications quality on e-WOM. In addition, this research is expected to contribute to the development of studies on the development of digital consumer behavior; besides, it can be used as a consideration for banks in optimizing digital service quality, satisfaction, trust, and a positive reputation among customers through digital or electronic media.